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Frequently Asked Questions
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Shipping and Returns
Shipping Information and Rates
Return and Exchange Policy

Online Store Customer Service

Toll Free: 1-800-569-8142
Hours: 9:00am - 5:30pm CST
Days: Monday - Friday

Retail Store Hours

1814 Belknap Street
Superior, WI 54880

Monday - Friday:
9:00am - 6:00pm CST

Saturday:
9:00am - 5:30pm CST

Sunday:
11:00am - 4:00pm CST

After Hours Contact:
nwo@nwoutlet.com

Returns for credit to your original payment method for the invoice price will be accepted up to 30 days after the invoice date. After the 30 days you will receive an in-store credit will be issued for the current web-store price. No returns accepted after 90 days.

  1. Please include a copy of your receipt or packing list, or if you no longer have one of these, a letter with the following information:
    • Name
    • Address
    • Phone number
    • E-mail address
    • When and by whom the purchase was made
    • Reason for the return
    • Purchase price of the item(s)
  2. Please specify whether you would like an exchange or a refund to the credit or bankcard used.
  3. Items being returned or exchanged need to be in new and unused condition. Clothing items need to have their tags attached or in a secure place in the package so they will not be lost.
  4. If the item being returned or exchanged are shoes or boots, they need to be within their product boxes and shipped back within an appropriate shipping box.
  5. You can expedite an exchange by placing a new order and returning the unwanted merchandise for credit.
  6. Original shipping charges are non-refundable.
  7. Once everything is ready to go ship your return using the carrier of your choice - return shipping must be prepaid and is at the customers expense:

    Northwest Outlet Returns Department
    1814 Belknap Street
    Superior, WI 54880
    United States of America

Please note that if an exchange is not available, we will email you at the email address given for your original order and issue a refund. For an exchange, Northwest Outlet will cover the return shipping to the customer.


If an item is defective or there is an error with your order:

If you have received a defective item or there has been an error in the item shipped, please contact us at 1-800-569-8142 to speak with a customer representative.