Help Center

About Us
About Northwest Outlet
Frequently Asked Questions
Privacy Policy
Group Discounts

Shipping and Returns
Shipping Information and Rates
Return and Exchange Policy

Online Store Customer Service

Toll Free: 1-800-569-8142
Hours: 9:00am - 5:30pm CST
Days: Monday - Friday

Retail Store Hours

1814 Belknap Street
Superior, WI 54880

Monday - Friday:
9:00am - 6:00pm CST

9:00am - 5:30pm CST

11:00am - 4:00pm CST

After Hours Contact:

Free Shipping:

    1. Order must be a minimum of $50.
    2. Shipment must be shipped to an address within the Continental (lower 48) United States.
    3. Order can be placed online or via phone order.
    4. Free shipping in most cases will be UPS ground or USPS Priority, but we reserve the right to use carriers not listed.
    5. Certain items may be exempt from the free shipping offer. Exemptions will be noted on the item’s product page.
    6. Free shipping does not apply to special orders placed through our topper lot.
    7. No COD's.

Shipping Information

We ship through three services throughout the continental United States of America:

  1. UPS
    We ship through UPS, standard ground shipping as well as our Second Day Shipping option.
  2. SpeeDee Delivery
    SpeeDee Delivery is a regional delivery service that services the upper Midwest, and we use this shipping option to ship to North Dakota, South Dakota, Minnesota, Wisconsin, Iowa, Illinois and parts of Nebraska, when standard ground shipping is chosen.
  3. United States Postal Service
    When applicable, we use USPS First Class and Priority shipping services.

 In order for an order to be shipped by UPS Ground, UPS 2nd Day or Spee Dee Delivery, a physical street address is required for the shipping address as neither can deliver to a PO Box. If a PO Box is listed as the shipping address, it will be shipped with the United States Postal Service.

Please call 1-800-569-8142 for shipping rates, information or to place orders to ship to Alaska and Hawaii.

Processing and Shipping Times

Please be aware: Orders (including 2nd Day) sometimes require up to two days of processing time before they are billed and shipped. Orders placed after noon on Friday (Central Standard Time) will not be billed and shipped until the next Monday.

If you have questions about the shipping time and/or method, please contact us for details.

Shipping Rates

Order Total

USPS First Class

(2-7 Shipping Days)

Standard Shipping

[SpeeDee Delivery/

USPS Priority]

(7-10 Shipping Days)


Standard Shipping Plus

[UPS Ground/

SpeeDee Delivery]

(3-7 Shipping Days)

Express Shipping

(2 Business Days)

0 - $19.95 $4.95 $7.00 $9.00 $25.00
$19.96 - $49.99 N/A $7.00 $9.00 $25.00
$50 - $200 N/A FREE $12.00 $30.00
$201 - $300 N/A FREE $12.00 $50.00
$301 - $400 N/A FREE $12.00 $70.00
$401 - $500 N/A FREE $12.00 $70.00
$501 - $600 N/A FREE $12.00 $70.00
Over $600 N/A FREE $12.00 $80.00