Help Center

About Us
About Northwest Outlet
Frequently Asked Questions
Privacy Policy
Group Discounts

Shipping and Returns
Shipping Information and Rates
Return and Exchange Policy

Online Store Customer Service

Toll Free: 1-800-569-8142
Hours: 9:00am - 5:30pm CST
Days: Monday - Friday

Retail Store Hours

1814 Belknap Street
Superior, WI 54880

Monday - Friday:
9:00am - 6:00pm CST

9:00am - 5:30pm CST

11:00am - 4:00pm CST

After Hours Contact:

Free Shipping Offer

The free shipping offer is valid only for orders being shipped in the Continental United States of America (Lower 48). Please call 1-800-569-8142 for shipping rates and information for Alaska and Hawaii. Some items may be exempt from the free shipping offer due to size or weight. Shipping does not apply to orders from our topper lot.

Shipping Information

We ship through three services throughout the continental United States of America:

  1. FedEx
    We ship through FedEx with their Smart Post shipping, standard ground shipping as well as our Second Day Shipping option.
  2. SpeeDee Delivery
    SpeeDee Delivery is a regional delivery service that services the upper Midwest, and we use this shipping option to ship to North Dakota, South Dakota, Minnesota, Wisconsin, Iowa, Illinois and parts of Nebraska, when standard ground shipping is chosen.
  3. United States Postal Service
    The United States Postal Service is used for shipping when a PO Box is given for a shipping address.


In order for an order to be shipped by FedEx Ground, FedEx 2nd Day or Spee Dee Delivery, a physical street address is required for the shipping address as neither can deliver to a PO Box. If a PO Box is listed as the shipping address, it will be shipped with the United States Postal Service or via FedEx Smart Post.

Processing and Shipping Times

Please be aware: Orders (including 2nd Day) sometimes require up to two days of processing time before they are billed and shipped. Orders placed after noon on Friday (Central Standard Time) will not be billed and shipped until the next Monday.

If you have questions about the shipping time and/or method, please contact us for details.

Shipping Rates

Order Total

USPS First Class

(2-7 Shipping Days)

Standard Shipping

[FedEx Smart Post/

USPS Priority]

(7-10 Shipping Days)


Standard Shipping Plus

[FedEx Home/Ground

SpeeDee Delivery]

(3-7 Shipping Days)

Express Shipping

(2 Business Days)

0 - $19.95 $4.95 $7.00 $9.00 $25.00
$19.96 - $49.99 N/A $7.00 $9.00 $25.00
$50 - $200 N/A FREE $12.00 $30.00
$201 - $300 N/A FREE $12.00 $50.00
$301 - $400 N/A FREE $12.00 $70.00
$401 - $500 N/A FREE $12.00 $70.00
$501 - $600 N/A FREE $12.00 $70.00
Over $600 N/A FREE $12.00 $80.00